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My Tokens
How It Works
FAQ
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Home
My Tokens
How It Works
FAQ
Log In
FAQ
General
What is the Access24 Program?
How do I purchase more than one Pit Lane Walk Token?
When will the Access program be launched for 2024?
Does everyone need to own a Base Token in their account to access benefits and experiences?
How many people does one Token grant access for?
Is there an age limit to purchase tokens?
Are refunds available if the FORMULA 1 ROLEX AUSTRALIAN GRAND PRIX 2024 event is postponed or cancelled?
I need accessibility support for one of the benefits, who can I talk to about this?
Where can I find the full terms and conditions of the program?
Customer Enquiries
Post Purchase
How do I access my Token(s) after I’ve purchased online?
Once I have purchased my Experience Tokens, how will I be able to access the associated experiences?
Where will the Access24 Booth be located in 2024?
I have a Base Token, how do I claim my Thursday Park Pass Ticket?
I have a Base Token, how do I claim my 5% at-track merchandise discount?
How do I add the Access24 experience to my home screen?
Once processed, how will the payment appear on my Credit Card Statement?
Why can't I gift my Access24 Base Token?
Access24 Pre-Sale
Have the Access24 Pre-Sale dates for Access24 Base Token Holders to gain early access to the FORMULA 1 AUSTRALIAN GRAND PRIX 2025 tickets been confirmed yet?
When will the Access24 Pre-Sale unique codes be sent out to those who hold an Access24 Base Token?
How many tickets does an Access24 Base Token give you Pre-Sale access to?
Is it guaranteed that I will be able to purchase the tickets that I'd like during the Access24 Pre-Sale window?
Where will I be able to access Access24 Pre-Sale information? How will this information be communicated to me?
